Managing and Using Information Systems 7th Edition Pearlson Test Bank

Test Bank for Managing and Using Information Systems A Strategic Approach, 7th Edition Pearlson, Saunders, Galletta  

2020 Test Bank and Instructor Solution Manual

Managing and Using Information Systems A Strategic Approach 7th Edition Pearlson Saunders Galletta 2020 Solution Manual Test Bank
Managing and Using Information Systems A Strategic Approach 7th Edition Pearlson Saunders Galletta 2020 Solution Manual Test Bank

Product details

  • Publisher: Wiley; 7 edition (December 5, 2019)
  • Language: English
  • ISBN-10: 111956056X
  • ISBN-13: 978-1119560562

 
 

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ISBN: 978-1-119-56115-6 October 2019 368 Pages

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DESCRIPTION

Managing & Using Information Systems: A Strategic Approach provides a solid knowledgebase of basic concepts to help readers become informed, competent participants in Information Systems (IS) decisions. Written for MBA students and general business managers alike, the text explains the fundamental principles and practices required to use and manage information, and illustrates how information systems can create, or obstruct, opportunities within various organizations.
This revised and updated seventh edition discusses the business and design processes relevant to IS, and presents a basic framework to connect business strategy, IS strategy, and organizational strategy. Readers are guided through each essential aspect of information Systems, including information architecture and infrastructure, IT security, the business of Information Technology, IS sourcing, project management, business analytics, and relevant IS governance and ethical issues. Detailed chapters contain mini cases, full-length case studies, discussion topics, review questions, supplemental reading links, and a set of managerial concerns related to the topic.

  1. Preface v
    Acknowledgments ix
    About the Authors xi
    Introduction 1
    The Case for Participating in Decisions about Information Systems 3
    What If a Manager Doesn’t Participate? 6
    Skills Needed to Participate Effectively in Information Technology Decisions 7
    Basic Assumptions 8
    Economics of Information versus Economics of Things 12
    Summary 16
    Key Terms 16
    1 The Information Systems Strategy Triangle 17
    Brief Overview of Business Strategy Frameworks 20
    Why are Strategic Advantage Models Essential to Planning for Information Systems? 26
    Brief Overview of Organizational Strategies 26
    Brief Overview of Information Systems Strategy 27
    Summary 29
    Key Terms 30
    Discussion Questions 30
    Case Study 1-1 Amazon in 2019 31
    Case Study 1-2 Lego 32
    2 Strategic Use of Information Resources 35
    Evolution of Information Resources 36
    Information Resources as Strategic Tools 38
    How Can Information Resources Be Used Strategically? 40
    Sustaining Competitive Advantage 46
    Strategic Alliances 51
    Co-Creating IT and Business Strategy 53
    Summary 54
    Key Terms 55
    Discussion Questions 55
    Case Study 2-1 Amazon Go: How Far Can It Go? 56
    Case Study 2-2 Groupon 57
    3 Organizational Strategy and Information Systems 59
    Information Systems and Organizational Design 62
    Information Systems and Management Control Systems 68
    Information Systems and Culture 71
    Summary 75
    Key Terms 76
    Discussion Questions 76
    Case Study 3-1 Uber’s Use of Technology-Mediated Control 77
    Case Study 3-2 The FBI 78
    4 Digital Systems and the Design of Work 80
    Work Design Framework 82
    How Information Technology Changes the Nature of Work 83
    Where Work is Done and Who Does It: Mobile and Virtual Work Arrangements 91
    Gaining Acceptance for IT-Induced Change to Work 99
    Summary 101
    Key Terms 102
    Discussion Questions 102
    Case Study 4-1 Automation at Southern Glazer’s Wine and Spirits LLC 104
    Case Study 4-2 Trash and Waste Pickup Services, Inc. 105
    5 Information Systems and Digital Transformation 106
    Silo Perspective versus Business Process Perspective 107
    Building Agile and Dynamic Business Processes 112
    Digital Business Transformation 115
    Workflow and Mapping Processes 115
    Types of Enterprise Systems 117
    Enterprise System Issues 124
    Summary 127
    Key Terms 127
    Discussion Questions 128
    Case Study 5-1 Carestream Health 129
    Case Study 5-2 Santa Cruz Bicycles 130
    6 Architecture and Infrastructure 132
    From Vision to Implementation 133
    The Leap from Strategy to Architecture to Infrastructure 134
    From Strategy to Architecture to Infrastructure: An Example 141
    Virtualization and Cloud Computing 146
    Other Managerial Considerations 147
    Summary 151
    Key Terms 152
    Discussion Questions 152
    Case Study 6-1 Enterprise Architecture at Chubb Industries 154
    Case Study 6-2 The Case of Extreme Scientists 155
    7 Security 156
    NIST Cybersecurity Framework 158
    IT Security Governance Framework 159
    Cyberattacks and How They Occurred 161
    The Impossibility of 100% Security 165
    What Should Management Do? 167
    How Do We Measure How Secure We Are? 174
    Summary 175
    Key Terms 176
    Discussion Questions 176
    Case Study 7-1 The Aircraft Communications Addressing and Reporting System (ACARS) 177
    Case Study 7-2 Sony Pictures: The Criminals Won 177
    8 The Business of Information Technology 179
    Organizing to Respond to Business: A Maturity Model 181
    Understanding the IT Organization 182
    What a Manager Can Expect from the IT Organization 182
    What the IT Organization Does Not Do 184
    Chief Information Officer 184
    Building a Business Case 186
    IT Portfolio Management 189
    Valuing IT Investments 190
    Monitoring IT Investments 191
    Funding IT Resources 196
    How Much Does IT Cost? 198
    Summary 200
    Key Terms 201
    Discussion Questions 202
    Case Study 8-1 Air France/KLM Airlines 203
    Case Study 8-2 Balanced Scorecards at BIOCO 204
    9 Governance of the Information Systems Organization 206
    IT Governance 207
    Centralized versus Decentralized Organizational Structures 208
    Decision Rights and Governance 210
    Platform-Based Governance 212
    Governance Frameworks for Control Decisions 215
    Summary 218
    Key Terms 219
    Discussion Questions 219
    Case Study 9-1 IT Governance at Toyota 220
    Case Study 9-2 The “MyJohnDeere” Platform 221
    10 Information Systems Sourcing 223
    Sourcing Decision Cycle Framework 224
    Outsourcing in the Broader Context 239
    Summary 240
    Key Terms 241
    Discussion Questions 241
    Case Study 10-1 O2 and RPA 242
    Case Study 10-2 Crowdsourcing at AOL 243
    11 Managing IT Projects 244
    What Defines a Project? 246
    What is Project Management? 247
    Project Elements 249
    IT Projects 252
    IT Project Development Methodologies and Approaches 253
    Managing IT Project Risk 261
    Gauging Success 265
    Summary 266
    Key Terms 267
    Discussion Questions 267
    Case Study 11-1 Information Displays at Dutch Railways (Nederlandse Spoorwegen) 268
    Case Study 11-2 Dealing with Traffic Jams in London 269
    12 Business Intelligence, Knowledge Management, and Analytics 272
    Competing with Business Analytics 273
    Knowledge Management, Business Intelligence, and Business Analytics 274
    Components of Business Analytics 279
    Big Data 282
    Caveats for Managing Knowledge and Business Intelligence 289
    Summary 290
    Key Terms 291
    Discussion Questions 291
    Case Study 12-1 Nest and the Internet of Things (IoT) 292
    Case Study 12-2 Stop & Shop’s Scan It! App 292
    13 Privacy and Ethical Considerations in Information Management 294
    Responsible Computing 296
    Corporate Social Responsibility 299
    PAPA: Privacy, Accuracy, Property, and Accessibility 302
    Green Computing 310
    Summary 312
    Key Terms 312
    Discussion Questions 312
    Case Study 13-1 Equifax’s 2017 Data Breach 314
    Case Study 13-2 Ethical Decision Making 315
    Glossary G-1
    Index I-1
  • Fresh coverage of digital business models, platform governance, IT consumerization, robotic process automation, robotics, machine learning and AI, and ethical management
  • Updated timeline of computing eras and Hofstede framework
  • Chapter 7 includes new discussions of NIST framework, the culture maturity model, and fixed measurement issues
  • Chapter 12 includes exciting new material on analytics and “big data”
  • New and revised cases and practical examples
    • Covers the fundamental issues that managers need to be knowledgeable and active participants in information systems decisions
    • Integrates the perspective of mobile technologies, social business, and global considerations throughout the text
    • Features the IS Strategy Triangle, a unifying theme to show the strategic context of all topics.
    • Offers extensive teaching support via an online author community hub, including recent news items with teaching suggestions, videos with usage suggestions, class activities, additional cases, and more
    • A companion site includes an instructor’s manual, test bank, and image bank
    • A unique faculty-only Hub website for sharing teaching materials obtained from both the authors and community members is available to adopters

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